Frequently Asked Questions

Where can I find ingredient information?

Ingredient lists are shown on each product page and on the product packaging where applicable. If you have a question about a specific ingredient, contact us before ordering.

How should I patch test a new skincare product?

If you are sensitive or trying a new topical product, test a small amount on a limited area first and discontinue use if irritation occurs.

How long does processing take?

Processing times can vary by product and launch period. Review the product page and Shipping + Returns page for the most current timing before ordering.

How do I store my products?

Unless the product page says otherwise, keep products tightly closed and stored away from excessive heat, moisture, and direct sunlight.

What if my order arrives damaged?

Email SoulxLace@gmail.com with your order number and clear photos of the item and packaging so we can review the issue.

Can I return opened skincare?

For hygiene and safety, opened or used personal-care products may not be eligible for a change-of-mind return. Review our Shipping + Returns page for current conditions.

How can I contact SOUL + LACE?

Email SoulxLace@gmail.com. Please include your order number for existing-order questions.