Shipping + Returns

SOUL + LACE currently ships within the United States.

Shipping Rates

• Standard U.S. Shipping: $6.95 on orders under $75
• Free U.S. Shipping: orders of $75 or more

Processing

Please allow approximately 3–5 business days for order processing before carrier transit. During launches, holidays, or unusually high order volume, processing may take longer. If a product page lists a different processing time, the product-specific timeframe applies.

Tracking

Tracking is sent after your order has been prepared and handed to the carrier. Carrier delivery estimates begin after processing is complete and can change while the package is in transit.

Shipping Addresses

Please review your shipping address carefully before checkout. If you notice an error, email SoulxLace@gmail.com as soon as possible. Address changes are not guaranteed after fulfillment begins.

Lost or Delayed Packages

If tracking shows an unusual delay or delivery issue, contact us with your order number so we can review the shipment and help with the appropriate carrier inquiry.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us promptly with your order number and clear photos of the product and shipping packaging. Please keep the packaging while the issue is being reviewed.

Returns

Unused and unopened products may be eligible for a return when approved by SOUL + LACE. For hygiene and safety, opened or used skincare, body care, bath products, and eye-care products are not eligible for a change-of-mind return. This does not limit rights that cannot lawfully be excluded.

Before Sending a Return

Email SoulxLace@gmail.com before mailing anything back. Unauthorized returns may not be accepted.

Questions

Email SoulxLace@gmail.com and include your order number for existing-order support.